It is important that you attempt to resolve your complaint with the company before filing with the Division of Consumer Protection (DCP). Complaints already the subject of a lawsuit or other legal action cannot be handled by the DCP.
Please be sure that your statement is complete and factual, but as brief as possible. The DCP will attempt to help you and the company reach a satisfactory settlement. However, we cannot require the company to make an adjustment.
For "complaint description" please include dates of the observation or purchase, and any information you may have to demonstrate that the same goods were being sold for a different price previously by the same seller or for a lesser price by other merchants in the same area.
The Division’s Consumer Assistance Unit will review the complaint and, if appropriate, engage in voluntary mediation on behalf of the consumer or refer the complaint to the Office of the Attorney General to initiate an enforcement action.
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If you wish to submit your complaint form via U.S. mail, please complete, print and sign the Printable Complaint Form and submit it to:
New York State Department of State
Division of Consumer Protection
Consumer Assistance Unit
99 Washington Avenue
Albany, New York 12231-0001